Last updated: August 17, 2026.

MuStarnet paid services are digital and are credited to the specified game account after the payment provider confirms the transaction.

When a refund may be requested

• the same transaction was charged twice;
• the payment was confirmed but the digital service was not delivered because of a technical error;
• a service different from the one clearly shown before payment was delivered;
• there is a reasonable report of an unauthorized transaction or another payment error.

When a refund may not be available

If the digital service has already been fully delivered, the internal balance has been spent, or the received benefits have been used, a refund may not be available unless otherwise required by applicable law or the payment provider's rules.

How to submit a request

Contact the administration through Contacts and provide the game-account login, payment amount and currency, approximate payment date/time, order/transaction identifier and a short description of the issue.

Do not send full card numbers, CVV/CVC, online-banking passwords or confirmation codes.

Review and processing

The administration checks payment and game logs. If a refund is approved, it is returned through the original payment method where possible. The settlement time depends on the payment system, bank or other provider.

If the issue is only a delay in automatic delivery, the missing digital service may be credited after verification instead of issuing a refund.

User rights

This Policy does not waive rights that cannot be limited under applicable law.